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HP Recommended
hp pavilion 15-bc008tx
Microsoft Windows 10 (64-bit)

Problem:- cracking, hissing,popping sound from earphones as well as speaker.

 

My experience:-


I have hp 15-bc008tx, windows 10 creators update.As you all know it comes with b&o play which is the main culprit in my issue. I found an solution online (link at bottom) which suggested me to remove realtek HD audio driver (default) and go with high definition audio driver from Microsoft and to uninstall realtek from control panel. I did as said and audio worked fine for one reboot no issue whatsoever but from the next reebot onwards though the driver is still high definition (Ms) issue came back. I repeated the steps again fine audio for one reboot and messed up for next reboot. I guess even though realtek is uninstalled it's somehow loading in the subsequent reboot. Please help me changing driver everytime for a movie is trembling experience.

link:- http://www.tomsguide.com/answers/id-2593100/crackling-popping-sound-laptop-speakers-headphones.html

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Greetings @Ashish30697

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your computer where the audio was cracking, you installed a different driver, which resolved the issue but the issue comes back on the restart, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run a diagnostics on your computer?

 

Run an audio test on your computer to make sure the audio card is working fine. Click here for assistance in running an audio test. 

If the audio test fails, please contact our phone support for any service options available. 

If the audio test passes, restart your computer. 

Uninstall the audio driver from device manager. 

Please delete the driver when prompted during uninstall. 

Restart your computer. 

Download the audio driver from this link and check if it resolves the issue you are facing. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

View solution in original post

10 REPLIES 10
HP Recommended

Greetings @Ashish30697

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your computer where the audio was cracking, you installed a different driver, which resolved the issue but the issue comes back on the restart, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run a diagnostics on your computer?

 

Run an audio test on your computer to make sure the audio card is working fine. Click here for assistance in running an audio test. 

If the audio test fails, please contact our phone support for any service options available. 

If the audio test passes, restart your computer. 

Uninstall the audio driver from device manager. 

Please delete the driver when prompted during uninstall. 

Restart your computer. 

Download the audio driver from this link and check if it resolves the issue you are facing. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

HP Recommended

hi @

I installed your driver, my problem was solved momentorily when high definition driver (from Microsoft) was installed for one reboot. Now do you want me to install Microsoft driver and check or what.

please tell me what all should i be doing now given that i have installed the driver you gave me

HP Recommended

Thanks for the reply, the driver shared with you in the link should resolve the issue you are facing. Please test it and let me know if it helped. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

HP Recommended
After my first reboot the issue is not present as of now, if it prevails I'll inform you. I am accepting it as solution thank you very much
HP Recommended
It is still present the audio is crackling yet again , 2nd reboot.
HP Recommended

Thanks for the reply, uninstall the audio driver again, restart your computer and run HP Support Assistant to update the driver on your computer. Click here to know about HPSA. 

Did the audio test pass. How is the audio quality during the audio test?

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

HP Recommended
Audio test passed and quality was fine. You want me to install realtek or high definition audio driver?
HP Recommended
Sir can you please specify me how to enable enhancement in realtek driver other than b&o play control, like there are enhancements in high definition audio driver (Microsoft)
HP Recommended

Thanks for the reply, found this Solved post on HP forums, let me know if this helped. 

Chimney_83
I am an HP Employee

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