Realtek driver Sizzle and crackle

[Orochimanco]

I have this issue with the realtek driver, whenever i listen to something , after a while the sound starts crackling and sizzling, i reinstalled the os (windows 10) i also installed windows 11 to see if that solves the problem. The only solution by now is to install the generic audio driver from microsoft but it doesnt have a nice sound quality, i tried to install an earlier version of the realtek driver but it just doesnt support the os, since i have a newer version of windows 10, and the earlier drivers only support the 1909, 1903 and 1809 builds and i am on the 21h2 version, please help, i do not find any solution

[ub6424]

Hello Orochimanco,

I will help you.

Could you please tell me the product number and full product name of your notebook, please.

best regards

[Orochimanco]

the product number is 4PG10LA#AKH and the full product name is hp pavilion laptop 15 cw1010LA 

thanks for the support! 🙂

[ub6424]

Hello  @Orochimanco 

Sorry to hear that you are having problems ... 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update

F.16 Rev.A

13.0 MB

May 18, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Open windows device manager. Right click on the audio device to uninstall it and confirm.

( Do NOT REBOOT ! )

(3) Install audio driver

Realtek High-Definition (HD) Audio Driver

6.0.8688.1 Rev.B

44.8 MB

May 22, 2019

Download

( BANG & OLUFSEN )

(4) Reboot and test again ...

Please report your results

best regards

---

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[Orochimanco]

Hello, thanks for trying to help, the bios is up to date already, but i updated it from the drivers download page, not from the hp image assistant, it shouldn t be a problem right ? 😞 

also, i tried to install that driver before, but since I am using windows 11, it says it is not supported on this version of windows, if there is any way to install that specific driver it would be worth of trying it out ,

And finally, just in case it is usefull, i am downloading the drivers from this page: https://support.hp.com/es-es/drivers/selfservice/hp-pavilion-15-cw1000-laptop-pc/26183458/model/2917... 

the bios update was also downloaded from there,

best regards 

[ub6424]

Hello @Orochimanco 

---

@Orochimanco wrote:

And finally, just in case it is usefull, i am downloading the drivers from this page: https://support.hp.com/es-es/drivers/selfservice/hp-pavilion-15-cw1000-laptop-pc/26183458/model/2917... 

Same source, only the language of the page is different

Español: https://support.hp.com/es-es/drivers/selfservice/hp-pavilion-15-cw1000-laptop-pc/26183458/model/2917...

English: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-cw1000-laptop-pc/26183458/model/2917...

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

[ub6424]

Hello @Orochimanco 

Please run Intel® Driver & Support Assistant to automatically detect driver updates.

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

[Orochimanco]

Still having the issue ( it happens after a while of playing sounds in the device, not instantly ) with the last driver available , i tried to intall earlier versions of the driver but i can't, here is the screenshot 

And about  the intel update, i cant because i run an amd chipset and the drivers are up to date 

in windows update , there is not any optional update .

In my opinion, a possible solution could be install an earlier version of the driver, maybe download from realtek, but there are not drivers to download in the realtek webpage

anyway, thanks a lot for trying to help 

best regads 🙂

[ub6424]

Hello @Orochimanco 

Please send me the Hardware ID of the realtek audio device..

Follow this handy guide:

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Orochimanco]

there are two IDs here, i will send you both 

HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C8615&REV_1000

HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C8615