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‎06-29-2022 11:46 AM

HP Recommended
Product: HP Laptop - 15s-du2040tu
Operating System: Microsoft Windows 11

Realtek speakers are not working properly. Sound is cracking when I play an audio file. The sound is fine while using Bluetooth earphones.

 

Please advise the solution.

 

Thank You!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2022 06:16 AM - edited ‎07-04-2022 10:22 AM

HP Recommended

Hello @Sam607 

 

(1) Install/Update audio

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9198.1 Rev.A552.6 MBAug 27, 2021Download

 

(2) Reboot and test again ...

 

(3) Try to change and test this option:

https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd2...

 

(4) Follow official guide from Microsoft

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40f...

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎06-29-2022 12:25 PM

HP Recommended

Hello @Sam607 

 

(1) Install/Update audio

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9198.1 Rev.A552.6 MBAug 27, 2021Download

 

(2) Reboot and test again ...

 

(3) Try to change and test this option:

https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd2...

 

(4) Follow official guide from Microsoft

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40f...

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No

‎07-03-2022 02:38 AM

HP Recommended

The solution suggested by Ub6424 helped. The sound is normal now.  

 

Thank You!

--

Best Regards,

Sam607 

Was this reply helpful? Yes No

‎07-03-2022 06:16 AM - edited ‎07-04-2022 10:22 AM

HP Recommended

Hello @Sam607 

 

(1) Install/Update audio

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9198.1 Rev.A552.6 MBAug 27, 2021Download

 

(2) Reboot and test again ...

 

(3) Try to change and test this option:

https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd2...

 

(4) Follow official guide from Microsoft

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40f...

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
Was this reply helpful? Yes No
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