• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-29-2022 11:46 AM

HP Recommended
Product: HP Laptop - 15s-du2040tu
Operating System: Microsoft Windows 11

Realtek speakers are not working properly. Sound is cracking when I play an audio file. The sound is fine while using Bluetooth earphones.

 

Please advise the solution.

 

Thank You!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2022 06:16 AM - edited ‎07-04-2022 10:22 AM

HP Recommended

Hello @Sam607 

 

(1) Install/Update audio

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9198.1 Rev.A552.6 MBAug 27, 2021Download

 

(2) Reboot and test again ...

 

(3) Try to change and test this option:

https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd2...

 

(4) Follow official guide from Microsoft

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40f...

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎06-29-2022 12:25 PM

HP Recommended

Hello @Sam607 

 

(1) Install/Update audio

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9198.1 Rev.A552.6 MBAug 27, 2021Download

 

(2) Reboot and test again ...

 

(3) Try to change and test this option:

https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd2...

 

(4) Follow official guide from Microsoft

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40f...

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No

‎07-03-2022 02:38 AM

HP Recommended

The solution suggested by Ub6424 helped. The sound is normal now.  

 

Thank You!

--

Best Regards,

Sam607 

Was this reply helpful? Yes No

‎07-03-2022 06:16 AM - edited ‎07-04-2022 10:22 AM

HP Recommended

Hello @Sam607 

 

(1) Install/Update audio

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9198.1 Rev.A552.6 MBAug 27, 2021Download

 

(2) Reboot and test again ...

 

(3) Try to change and test this option:

https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd2...

 

(4) Follow official guide from Microsoft

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40f...

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.