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‎12-29-2016 09:29 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I need help with this error I keep getting. It just started happening too.

 

ERROR:

 

"Required file C:\Prorgam FIles\Conexant\SA3\HP-B\AIO\Languages\en-US\SmartAudio.resources.dll was not found. SmartAudio needs to be reinstalled"

 

I tried going to the HP Recovery Manager and when I go to click it it says:

 

"Disabled: Recovery Manager doesn't support this feature after WIndows upgraded."

 

I do't know how to fix it and honestly I am hoping you guys hve an answer.

 

Error.PNG

HPRCM.PNG

KN Leader, Fusky
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2016 02:25 PM

HP Recommended

Problem Solved!   

 

To replace the missing file causing the SmartAudio error:

1. Go to the Device Manager (search for it)

2. Near the bottom of the list is "Sound, video, and game controllers".  Expand that by clicking on the arrow.

3. Right click on the "Conexant Audio" sound card and select "Update Driver Software".

4. Search for the driver on the web.

 

These steps replaced the missing file and I haven't had the SmartAudio error since.

 

I originally posted solution last night.  Not sure why it isn't there now. 

View solution in original post

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17 REPLIES 17

‎12-29-2016 09:36 PM

HP Recommended

Hi,

 

Does this happen when you start a program? It looks like your Recorvery Media maybe damaged try to check the recorvery partition and if there is no OS there then it maybe missing or damaged.

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‎12-29-2016 09:41 PM

HP Recommended

If your system came with another OS on it an you upgraded to Windows 10 and you wish to undo this, Go to settings  then Update & security then select Recorvery then click "Go back to Windows 7/8.1 This will only be there for 30 days after installing Windows 10 from an upgrade. 

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‎12-29-2016 09:44 PM

HP Recommended

This happens on startup.

KN Leader, Fusky
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‎12-29-2016 09:45 PM - edited ‎12-29-2016 09:46 PM

HP Recommended

I bought the computer with Windows 10 x64. Installed it right then and there on my kitchen table. It wasn't upgraded from and other OS. Freshly installed.

KN Leader, Fusky
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‎12-29-2016 09:46 PM

HP Recommended

If your computer created a resotore point a restore point will undo any changes that you did say today you downloaded a virus and it destroyed your OS you can go back to yesterday this is if your computer created a restore point then everything will be back to normal, To do this click Start > All Programs > Accessories > System Tools. Select "System Restore" from the menu: Select "Restore my computer to an earlier time" then click Next.

 

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‎12-29-2016 09:53 PM

HP Recommended

I'm running Windows 10. All the other languages have the .dll files and the only one missing is the en-US. I'm just wondering if there's any place I can download the file.

KN Leader, Fusky
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‎12-29-2016 09:55 PM - edited ‎12-29-2016 09:55 PM

HP Recommended

Also my PC says it was upgraded 10 days ago and can't restore even though I never upgraded from any OS.

KN Leader, Fusky
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‎12-29-2016 09:59 PM

HP Recommended

Did you buy this brand new  or Open box?

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‎12-29-2016 10:01 PM

HP Recommended

My dad bought this brnd new.

KN Leader, Fusky
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