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- HP Community
- Notebooks
- Notebook Audio
- Screeching sound instead of audio after bios update

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09-22-2020 09:42 AM
Two days ago I had to make a compulsory bios update. After this update the Notebook produces every time a screeching sound when there should be an audio. The headphones still work but there is no audio.
I've already updated and reinstalled the audio driver and also reinstalled the newest bios update.
The audio troubleshooting didn't find any problems but my laptop was screeching while it was "testing" the audio.
When I deactivate Realtek(R) Audio there is no screeching sound but I then also don't have any audio.
Bios Version: 10.0.18362.1
Audio driver Version: 6.0.8923.1
09-25-2020 06:20 AM
I reviewed your post and I understand that there is screeching noise when you play audio.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you download and install the audio driver from the below link and check whether the issue is resolved.
Audio driver version: 6.0.8963.1 Rev.A: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105839.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
09-26-2020 07:19 AM
Hi Thank you very much for your suggestion. In the meantime I already did call the customer support but it looks like I'll have to send the Notebook to the repair center as we unofortunately could not find a solution....
I still tried to install the driver as you suggested but it says "the driver is not supported on this OS version (10.0.1863)"