Sennheiser HD 700 Headphones Not Working Properly HP 15.6" Pavilion 15-cs3010nr Multi-Touch Laptop

[Rakul2]

Hi All,

I recently bought the Sennheiser HD 700 headphones online. However, every time I connect them to my HP 15.6" Pavilion 15-cs3010nr laptop, I hear a crackling noise/disturbance. I even tried cleaning the headphones using the following instructions: https://headphonesproreview.com/how-to-clean-headphones/ but nothing works. Can it be a compatibility issue? Please let me know how to go about it. If it's a compatibility issue, I may have to return the headphones and buy new ones. 

[praveen196]

@Rakul2 Welcome to HP Community!

I understand that the Sennheiser HD 700 Headphones Not Working Properly HP 15.6" Pavilion 15-cs3010nr.

Please perform the below steps and check.

Check those headphones with an alternate device such as a Smartphone, laptop, etc... 

If they work on the alternate device, check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

• Click the Start Pearl and then type Sound in the Start Search Box. 

• Select Change Sound Card Settings in the Start Menu Options. 

• Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

• Select Headphones and enable 

To Increase the volume on your headphone: 
 

Method 1 

• Right-click the volume icon in the notification area. 

• Click Open Volume Mixer and increase the volume for Headphones. 
   

Method 2 

• Right-click the volume icon in the notification area. 

• Go to Playback devices and right click Headphones under Playback. 

• Go to Properties and set the volume to the maximum under Levels tab. 

• Click Apply and OK. 

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