Sound Becomes Crackly When Next Song / Video Plays

[samhawthorn]

Hello,

This is driving me insane 

When I open iTunes / Nextflix / YouTube and play something, the sound is fine. But when the next episode / track comes on, or if I then open another application and start playing something, the sound becomes crackly / tinny / distorted. As if the sound is too loud for the speakers - though it happens even when the volume is turned right down.

I've found two things that temporarliy fix the problem.

1. If I refresh the webpage, or close the program and open it up again, the sound is fine again.

2. If I go to Control Pannel > Sound > Speaker/HP > Advanced > and change the default format. 

But after doing either of those things, as soon as the next video / track comes on, the problem happens again.

Things I've tried...

• Disable exclusive mode under Advanced tab on "Speaker/HP"
• Updating drivers for speakers

It may be a coincidence but around the same time my laptop stopped carrying audio to my TV via a HDMI cable. If I plug it into another TV: no problems, audio and video via the HDMI cable. But it doesn't like my Sony TV anymore.

[DavidPK · Accepted solution]

Hi,

See if the fix detailed in the following document helps.

http://support.hp.com/us-en/document/c05289563

Regards,

DP-K

[samhawthorn]

You Sir are a genius. Thank you. I don't know how many times I've tried updating the drivers or how many google searches I'd tried and had never found that doc.

Thank you.

[DavidPK]

Hi,

You're more than welcome and good to hear it's Ok

All the best,

DP-K