Sound Drivers not working after Creator Update

[alaaaina]

Hi everyone,

Could use your help.

After my laptop updated to the new Windows 10 Creator Update a few nights ago, my sound driver has not been working.

It was initially an Intel HD Audio driver (It was actually RealTek, thanks for the correction). The laptop could only recognize external speakers by BlueTooth, but not anything in the headphone jack or its own speakers.

I updated the driver, disabled/enabled, uninstalled/reinstalled, to no avail. I also tried a system restore before the update and that also did not work. I cannot revert to an older Windows 10 version, as the files for it are no longer on the computer, so says Windows.

I went to my model's driver page on the HP website, but it was a RealTek driver and not the Intel HD one. I ended up installing the RealTek driver and it is working, but very very quietly though most audio applications. If I test the sound via the Sound settings, the sound peaks when coming out of the Right speaker and is fuzzy and twangy, although soft. I highly, highly doubt that this driver was made for these DTS speakers. 

Your help would be greatly appreciated!

(Update: it probably wasn't an Intel Driver; I had just forgotten the name before the Windows 10 update could no longer run it)

[CherylG]

Intel HD Audio is only for HDMI Audio - such as output to TV via hdmi cable. Your laptop has Realtek Audio.

[alaaaina]

Hi,

Thanks for your help.

I do not believe that I had this particular RealTek installed as the audio driver on my laptop. I am now using the provided RealTek driver provided on the software page, and the sound is too quiet, even on 100% in its highest quality. There is no bass. When I plug in headphones, sound goes both through the headphones AND my speakers and there is no way of controlling it.

[alaaaina · Accepted solution]

Hi all,

After my displeasure with the sound driver provided on my laptop's driver page, I went to RealTek's page to see if there was a universal driver that would support the DTS speakers on my laptop; sure enough, there was. Though the page said that it might not be the one best configured for various customizations on your PC, I gave it a shot.

I now have 

• my loud volume back
• a clear and crisp sound from all parts of the speaker
• a good balance between treble and bass
• a working headphone jack that mutes the speakers when plugged in
• my DTS audio manager back in Control Panel > Hardware and Sound 

Here is how I did it:

1. Through Device Manager, uninstall all audio drivers. Delete the files that are needed for them.

2. Go to RealTek's driver download page for high definition audio codecs here: http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownType...

3. Download, and run the driver appropriate for your laptop.

4. Restart and finish installation.