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‎10-21-2022 02:29 PM

HP Recommended
Product: HP Laptop - 15s-eq1012nv
Operating System: Microsoft Windows 11

Hello, I am having an issue where my speakers are either at 0, or full volume, even if the slider is set to 1% 😢

What could I do to fix that?

1 REPLY 1

‎10-21-2022 03:29 PM

HP Recommended

Hello @TheoLambo 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <audio> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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