Sound Keeps Getting Quieter

[neekol]

Hello everyone,

I have noticed for a while now that whenever I watch a video/play music, after a while the sound volume will become dramatically reduced to the point that I cannnot hear what I am playing properly, despite all my volumes being on maximum. This happens when using my laptop speakers as well as listening through headphones. 

I have tried to troubleshoot this issue following the steps provided by the virtual agent, and installed all available updates, to no avail. 

If anyone has experienced this before, please could you let me know how you fixed it? 

Thanks,

neekol

[A4Apollo]

Hi! @neekol, Welcome to HP forums.

I understand you have audio issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

As you mentioned the volume automatically decreases on your laptop.

Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please try the steps mentioned below.
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

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