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DevTheDev
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Message 1 of 2
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Sound Keeps Going Low to High Volume

HP Recommended
Pavilion 15z-cw100
Microsoft Windows 10 (64-bit)

Product name: HP Pavilion Laptop 15z-cw100


The volume on my speakers stays pretty low and will spike randomly to a higher volume then go back down. Not sure if I just just claim the warranty or get it fixed. I'm using Realtek Audio Driver. Please let me know if any other information would be useful and please advise. Thanks!

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@DevTheDev

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.

 

Here is how it is done.

 

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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