12-28-2016 04:15 PM
Gave a new HP Pavilion - 15Z Laptop to my wife who is blind for Christmas. Uses a screen reader. Today we started it and the sound was loud distorted and had no control with the sliders or function keys! Not good for a blind user. Tried to contact HP support. Phone number provided 800-474-6836 doesn't work. Tried the store customer service number 800-407-4005. was bounced to a support agent who couldn't hear me so she hung up. Tried looking up the online support for my product code VON65AV_1 but that isn't a valid product code for some reason.
I don't know how folks get support for a brand new HP computer from HP. Can someone help me get to a person that can help or suggest a fix
Solved! Go to Solution.
12-29-2016 10:38 AM
Welcome to the HP Forums :)
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand the sound is too loud and you don't have a controller,
Don't worry I'll suggest a few steps that should help resolve your concern:
You could start with disabling Audio enhancements: Click here
And with regards to the volume slider, have you tried using the Fn + F6 or Fn + F7 or Fn + F8 to increase or decrease the sound on your HP 15z laptop,
In fact, to help you out, check the image below:
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee
12-29-2016 03:24 PM
Thanks for the suggestion but we tried keys as you described but they had no effect on the sound from the laptop internal speakers. Likewise the screen slider in the lower right had no effect. Fortunatly after at least one restart normal operation started later yesterday. All seems normal now but
Clearly I am not a Windows guy and little cautious about changing settings like "enhancements" on a fresh out of the box computer. Maybe if it happens again.
12-29-2016 03:37 PM
Thank you for posting back.
I would like you to use the computer and check, I am positive that everything will work fine.
If any other questions arise, please feel free to write back to me.
I am an HP Employee