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‎06-28-2020 02:56 PM

HP Recommended

The AMD cleanup deleted my video driver. Not so good.

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‎06-28-2020 03:36 PM

HP Recommended

@FPaulK1 

 

Did you do a Restart ? It should re-install Audio driver for you. It not, please download and install

 

             https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

 

Regards.

BH
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‎07-28-2020 12:43 PM

HP Recommended

What you have stated, is EXACTLY what is happening to me and I have done everything EXACTLY as you have stated.  It's driving me crazy and want to get it fixed.   

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‎07-28-2020 03:24 PM

HP Recommended

There is now a better solution.

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‎07-28-2020 03:35 PM

HP Recommended

You'll have to reinstall the video drivers on AMD's website. 

 

Or, you can do a clean reinstall of windows, it's free, but the only downside is you are essentially factory booting your device alongside a boot of windows. You may have to reinstall Office 365 and all your different software

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‎07-29-2020 12:33 AM

HP Recommended

You can go to 'Recovery Options' on your Windows Search, then click on 'Learn how to start fresh with a clean installation of Windows'. Once you do it, this also fixes the audio issue and does not compromise the graphics drivers. However, it is essentially a factory reboot in a way.

 

 

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