Sound issues

[Alaski]

I have an HP Spectre X360 convertible 13. Anytime i connect my Bose headphone and disconnect, the sound stops except i connect my headphone. i have re-installed the sound software once but it stopped working again after i connected my headphone. i hold electronic meeting at home and would want to be able to use my headphones. 

[Jay_G24]

Hi @Alaski

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Enable the audio device in Windows 10 and 8

Run automated tools and check driver status to enable the device in Windows 10 or 8.

Step 1: Run the sound problems troubleshooter

Automatically identify and fix audio errors with the Windows sound troubleshooting tool.

1. Right-click the notification area speaker icon , and then select Troubleshoot sound problems.

2. Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

3. If a recommended action displays, select Apply this fix, and then test for sound.

Step 2: Check device and driver status in Device Manager

An outdated audio driver can cause sound errors and issues. Use Device Manager to check if the audio device is disabled, and then install an available driver update.

1. In Windows, search for and open Device Manager.

2. Double-click Sound, video and game controllers.

3. Right-click the audio device, and then select Update Driver.

4. Click Search automatically for updated driver software to check for and install a driver.

   

   • If an updated driver installs, restart the computer if prompted, and then test for sound.

   • If an updated driver is not available, continue to the next step to reinstall the existing driver.

5. Right-click the audio device again, and then select Uninstall to open the Uninstall Device window.

   

6. Select Delete the driver software for this device, and then click Uninstall.

   

7. In the top menu bar, click Action, and then select Scan for hardware changes to reinstall the device.

8. Test for sound.

   • If there is no sound, right-click the Sound icon in the notification area, select Playback devices, and then reconnect your audio device if it is not listed. Once listed, click the device name, click the Sounds tab, select a sound, and then click Test.

   • If the device is not listed in Playback devices, restart the computer, and then check if the device displays in the list.

   • If the issue persists.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!