Sound not working after windows update

[Millieredrup20]

HI,

I have a brand new laptop which has just finished a windows update. Now the sound is not working at all although it does still work through headphones.

ive checked the drivers, and done a troubleshoot and no problems reported but it is still not working.

The speaker is called Realtek. I haven’t uninstalled and reinstall this yet as it’s a new laptop and wouldn’t have thought I’d need to! 

can anyone help at all?

[banhien]

@Millieredrup20 

Please perform a clean install Audio software/driver, this should help.

   (a) Download the following driver (Nov 30, 2020) and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111325.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

[Millieredrup20]

Hello, this did not work, can you help?

thanks

[BigLee1]

I am having same issue.  Didi you get this resolved ?

[Millieredrup20]

Yes, nothing here worked.

I called HP who went on my laptop for me and fixed it within minutes. Brilliant service.

[BigLee1]

had to install realtek drivers and applet  for wind 10.  Between Hp and Microsoft they have broken this