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Millieredrup20
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Message 1 of 6
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Sound not working after windows update

HP Recommended
HP 15s-eq1510sa 15.6

 

HI,

I have a brand new laptop which has just finished a windows update. Now the sound is not working at all although it does still work through headphones.

 

ive checked the drivers, and done a troubleshoot and no problems reported but it is still not working.

 

The speaker is called Realtek. I haven’t uninstalled and reinstall this yet as it’s a new laptop and wouldn’t have thought I’d need to! 

can anyone help at all?

5 REPLIES 5
banhien
Level 19
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Message 2 of 6
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@Millieredrup20 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver (Nov 30, 2020) and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111325.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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Millieredrup20
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Message 3 of 6
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Hello, this did not work, can you help?

thanks

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BigLee1
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Message 4 of 6
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I am having same issue.  Didi you get this resolved ?

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Millieredrup20
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Yes, nothing here worked.

I called HP who went on my laptop for me and fixed it within minutes. Brilliant service.

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BigLee1
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had to install realtek drivers and applet  for wind 10.  Between Hp and Microsoft they have broken this 

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