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HP Recommended
HP 15s-eq1510sa 15.6

 

HI,

I have a brand new laptop which has just finished a windows update. Now the sound is not working at all although it does still work through headphones.

 

ive checked the drivers, and done a troubleshoot and no problems reported but it is still not working.

 

The speaker is called Realtek. I haven’t uninstalled and reinstall this yet as it’s a new laptop and wouldn’t have thought I’d need to! 

can anyone help at all?

5 REPLIES 5
HP Recommended

@Millieredrup20 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver (Nov 30, 2020) and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111325.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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>
HP Recommended

Hello, this did not work, can you help?

thanks

HP Recommended

I am having same issue.  Didi you get this resolved ?

HP Recommended

Yes, nothing here worked.

I called HP who went on my laptop for me and fixed it within minutes. Brilliant service.

HP Recommended

had to install realtek drivers and applet  for wind 10.  Between Hp and Microsoft they have broken this 

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