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‎12-15-2018 08:46 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Whenever I try to play audio through the built in speakers, all that is heard is a very quiet high pitch noise. Sound works with headphones plugged in. 

 

What I have tried:

-Uninstalling/Reinstalling Drivers

-Updating Drivers

-Audio Troubleshooting Program that pops up in Windows

-Audio Playback Test in BIOS

 

The audio test in BIOS came back with the "FAILURE ID: PGC1U2-90X9AV-GXGGQK-21FQ03"

At this point I'm afraid the speakers may be toast, but any suggestions would be much appreciated.

1 REPLY 1

‎12-17-2018 02:09 AM

HP Recommended

@qwertyasdf1  

 

Greetings! 

 

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio.

 

Don't worry, I'm here to help! I have sent you a Private Message with the details about the next course of action.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

Asmita
I am an HP Employee

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