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‎07-06-2020 02:58 PM

HP Recommended
Product: HP Pavilion - 15z-cw100 CTO
Operating System: Microsoft Windows 10 (64-bit)

My notebook is passing all of the sound tests and the mic tests, I have restarted all settings and updated all drivers and to no avail is my sound working normally. Videos will play in normal sound and then phase into silence, or low volume and then suddenly be extremely loud. My mic will also not work but is passing all of the tests. Headphones work but the mic quality is low and therefore inconvenient for all of the virtual meetings I have. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-06-2020 05:30 PM

HP Recommended

@AbbieMay 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

          https://www.amd.com/en/support/kb/faq/gpu-601
          https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-06-2020 05:30 PM

HP Recommended

@AbbieMay 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

          https://www.amd.com/en/support/kb/faq/gpu-601
          https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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