Sound quiet and only comes from bottom speaker. beats audio no longer installed for some reason.

[mazzei08]

When i do a sound check the sound comes out of all the speakers but when i play music or watch a youtube video the sound only comes from a speaker under my laptop. ive tried updateing drivers, restoring my laptop, and restarting my laptop. i dont know what else to do here. PLEASE HELP ME FIX MY SOUND!

[banhien]

@mazzei08

I think this is due to new Windows 10 updates. Please try

    http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81305.exe 

Redards.

[Paul_Tikkanen · Accepted solution]

Hi, @mazzei08

Reinstalling this driver, and restarting the PC should resolve the issue...

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

[mazzei08]

so this fixed my sound but what about the beats audio that is no longer on my laptop?

[mazzei08]

this fixed the sound issue so thank you for that. do you know who i could fix why beats audio is no longer installed?

[Paul_Tikkanen]

You're very welcome.

That driver should have also installed the Beats Audio GUI.

If you explore the driver folder, there are Beats audio files present.

That is evidenced in this discussion, as well as many others...

https://h30434.www3.hp.com/t5/Notebook-Audio/Beats-audio-software-missing-windows-10-64bit/m-p/63438...

[mazzei08]

thank you very much for your help! i didnt even notice that beats was installed with it. that was a very painless and quick fix!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

It seems that with the last few updates to W10 (MCE, FCE), the sound gets knocked out, and you have to reinstall the audio driver.

It has happened to most of my HP desktop and notebook PC's with the Soundmax HD, IDT HDand Realtek HD audio chips.

Reinstalling the audio driver from the PC's support page has always fixed the problem fortunately.

So, now you know what to do when Microsoft updates W10 again in 6 - 12 months, and the sound goes out.