Spectre X360 15-Right speaker output not working

[jimmyl82104]

After replacing the GPU fan, I noticed that the bottom right speaker is not working. So, I remove it, and test it, and it works, so it's not the speaker driver itself, it's either some firmware or connection issue. 

I tested it in the BIOS, and the issue is still present, so that rules out a Windows/Driver issue, so what is it? Again, the speaker itself works when I remove it and test it with an amplifier, meaning that there is no signal being sent to the speaker. 

[ub6424]

Hello @jimmyl82104 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[jimmyl82104]

Thanks for your reply! Here's the info from System Information:

OS Name Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

System Model HP Spectre x360 Convertible 15-eb0043dx

System SKU 9GB29UA#ABA

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date AMI F.11, 2/1/2021

Since I'm now just noticing that the BIOS is over a year out of date, I'm going to update the BIOS and see if that fixes the speaker output.

[ub6424]

Hello @jimmyl82104 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.15 Rev.A

20.9 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9018.1 Rev.B

939.4 MB

Feb 5, 2021

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[jimmyl82104]

Just updated the BIOS and it worked! Thanks!

[ub6424]

---

@jimmyl82104 wrote:

Just updated the BIOS and it worked! Thanks!

---

You're welcome !

Good luck

[jimmyl82104]

Hi there, i know it’s been over a month since I initially asked this question, but I have frequently been having issues with the right speaker again.. updating the bios didn’t work.

Is there anything else I can do? 

[ub6424]

---

@jimmyl82104 wrote:

Hi there, i know it’s been over a month since I initially asked this question, but I have frequently been having issues with the right speaker again.. updating the bios didn’t work.

Is there anything else I can do? 

---

Hello @jimmyl82104 

This could be a <technical problem>. Speaker and cable should be checked and possibly replaced.

My options are exhausted...

Recommendation and solution

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

Kind regards