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HP Recommended
Microsoft Windows 10 (64-bit)

After replacing the GPU fan, I noticed that the bottom right speaker is not working. So, I remove it, and test it, and it works, so it's not the speaker driver itself, it's either some firmware or connection issue. 

I tested it in the BIOS, and the issue is still present, so that rules out a Windows/Driver issue, so what is it? Again, the speaker itself works when I remove it and test it with an amplifier, meaning that there is no signal being sent to the speaker. 

7 REPLIES 7
HP Recommended

Hello @jimmyl82104 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

Thanks for your reply! Here's the info from System Information:

OS Name Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

System Model HP Spectre x360 Convertible 15-eb0043dx

System SKU 9GB29UA#ABA

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date AMI F.11, 2/1/2021

 

Since I'm now just noticing that the BIOS is over a year out of date, I'm going to update the BIOS and see if that fixes the speaker output.

HP Recommended

Hello @jimmyl82104 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.15 Rev.A20.9 MBAug 15, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9018.1 Rev.B939.4 MBFeb 5, 2021Download

 

(6Reboot Windows

(7Test your notebook

(8Please report your results

HP Recommended

Just updated the BIOS and it worked! Thanks!

HP Recommended

@jimmyl82104 wrote:

Just updated the BIOS and it worked! Thanks!


You're welcome !

Good luck

HP Recommended

Hi there, i know it’s been over a month since I initially asked this question, but I have frequently been having issues with the right speaker again.. updating the bios didn’t work.

 

Is there anything else I can do? 

HP Recommended

@jimmyl82104 wrote:

Hi there, i know it’s been over a month since I initially asked this question, but I have frequently been having issues with the right speaker again.. updating the bios didn’t work.

Is there anything else I can do? 


Hello @jimmyl82104 

This could be a <technical problem>. Speaker and cable should be checked and possibly replaced.

 

My options are exhausted...

Recommendation and solution

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.