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09-23-2022 03:20 PM
Operating System: Microsoft Windows 10 (64-bit)
After replacing the GPU fan, I noticed that the bottom right speaker is not working. So, I remove it, and test it, and it works, so it's not the speaker driver itself, it's either some firmware or connection issue.
I tested it in the BIOS, and the issue is still present, so that rules out a Windows/Driver issue, so what is it? Again, the speaker itself works when I remove it and test it with an amplifier, meaning that there is no signal being sent to the speaker.
7 REPLIES 7
09-24-2022 04:49 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Please report your results
09-25-2022 01:25 PM - edited 09-25-2022 01:26 PM
Thanks for your reply! Here's the info from System Information:
OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
System Model HP Spectre x360 Convertible 15-eb0043dx
System SKU 9GB29UA#ABA
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.11, 2/1/2021
Since I'm now just noticing that the BIOS is over a year out of date, I'm going to update the BIOS and see if that fixes the speaker output.
09-25-2022 01:35 PM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update
|F.15 Rev.A||20.9 MB||Aug 15, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Realtek High-Definition (HD) Audio Driver
|6.0.9018.1 Rev.B||939.4 MB||Feb 5, 2021||Download|
(6) Reboot Windows
(7) Test your notebook
(8) Please report your results
10-28-2022 12:58 PM
Hi there, i know it’s been over a month since I initially asked this question, but I have frequently been having issues with the right speaker again.. updating the bios didn’t work.
Is there anything else I can do?
This could be a <technical problem>. Speaker and cable should be checked and possibly replaced.
My options are exhausted...
Recommendation and solution
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
You should have it serviced by a professional notebook (chip level) repair store.
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