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04-03-2020 03:30 PM
My audio is working but not my microphone. Have tried everything. Uploaded all updates, etc. Does not work with Zoom, Microsoft Teams, Skype, even the Windows 10 Recorder App. The Diagnostic Program says it is working okay. It is very wrong. Using Windows 10 home (64 bit) version 1909
Solved! Go to Solution.
04-06-2020 07:18 AM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
04-06-2020 08:17 PM
I have spectre 15 inch. I was having the same problem and was unable to pick up sound in any apps, websites, camera, etc. Try going to audio control (bang &olufsen) and go to the input tab. Click on only my voice instead of multiple voices and if that doesn't work, turn off the noise reduction option. See how those go for you! This fixed my problem. Now, I can finally vid conference.
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