Spectre X360 Volume bar stuck on screen at 100%

[Berta12]

My Spectre X360 laptop is a few years old and now the volume bar is stuck in the upper left of the screen at 100%. I have read every thread i can find and tried the recommendations regarding device manager, drivers, uninstalling, windows updates, etc..

The volume keys on the key board and side of the laptop do not feel to be physically stuck. I can press volume down on keyboard and right side of laptop and get volume down to 0% but as soon as I release pressure the volume goes back up to 100% as if it is being constantly increased. The mute button will occasionally flash but the volume stays on.

This problem has appeared in the past but usually a windows update clears it up. Sometimes the problem goes away but then later reappears.

I am running the latest windows 10 home version available to me. Have been on Windows 10 since August 2019.

[Echo_Lake]

@Berta12
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Firstly, let's perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Berta12]

Thank you for the reply ECHO_LAKE. As I wrote I have spent many hours finding all of the other people's comments who previously reported this issue and carefully read all of the HP support replies. I have already taken all of the suggested steps in your reply and some additional ones you did not mention.

As it happens, the volume bar problem stopped yesterday. But this has happened many times before and I expect it will happen again soon.

This problem has occurred over the last couple years. On several occasions as I shut down the machine a windows update was waiting and the problem went away. On other occasions like this most recent one there were no updates or changes involved before the problem occurred.

Any other suggestions?

thanks,

Chuck

[Echo_Lake]

@Berta12

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.