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‎07-05-2019 05:58 PM

HP Recommended
Product: Spectre x360 Convertible 13t-4000
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My left and right speakers do not work for separate reasons.

 

My right speaker stopped working in 2016.

 

My left speaker's sound recently became granulated and distorted beyond recognition, after a thermal shutdown occurred. I have updated and re-installed all drivers and ran the audio troubleshooter, which detects audio to be fully operational. I suspect this is a hardware issue.

 

If so, I would like help and advice on potentially replacing my speakers.

 

Thank you.

 

Product Number: K6C17AV

2 REPLIES 2

‎07-06-2019 01:36 AM

HP Recommended

@Snowminton 

 

Sound driver on its support page is too old

 

        https://support.hp.com/au-en/drivers/selfservice/hp-spectre-13-4000-x360-convertible-pc/7527520

 

Please download and install the following  Realtek High-Definition (HD) Audio Driver:

 

    https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92780.exe

 

Hope this helps.

 

Regards.

BH
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‎07-06-2019 04:38 PM

HP Recommended

Did not work. Thanks for the suggestion.

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