Static noise occuring when connected to PC jack port.

[Snakeyes211]

I have been facing this static noise for past week and tried many tricks available on web,but the problem still persists. When i run the components test i have got the following failure ID : 901HUJ-976A68-MFPW3G-219503. Please help me..!!

[The_Fossette · Accepted solution]

@Snakeyes211,

I reviewed your post and I understand that you are getting static noise when you connect headphones to the audio jack on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the failure ID you have shared, and it looks like a hardware issue with the audio jack and I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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