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‎08-17-2020 07:52 PM

HP Recommended
Product: HP Envy 360
Operating System: Microsoft Windows 10 (64-bit)

I have constant static on the built-in microphone on my HP Envy. There is no static if I switch to headphone speaker set, only the built in mic.

I have checked and the latest driver is installed. I have checked all computer updates, they are up to date.

I have uninstalled and reinstalled the Realtek drivers.

I have looked for solutions on the community but none of the solutions I have seen have worked for me.

How can I resolve this issue? Is my mic broken? Is it just not very good?

2 REPLIES 2

‎08-17-2020 10:22 PM

HP Recommended

@acero74 

 

Before we can help, we need to know what EXACTLY is your HP Envy 360 ? Please use the following instructions to find out the model/product of your machine:


                https://support.hp.com/us-en/document/c03754824

    or

                https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
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‎08-17-2020 11:59 PM

HP Recommended

HPSA says: HP ENVY x360 Convertible 15-cn0xxx Product number: 4LG42PA#ABG

I have also done a full BIOS update and nothing has changed.

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