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‎08-28-2019 09:35 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

For the last few weeks, I've been experiencing some static and crackling sounds coming from my laptop speakers. It doesn't do it when its muted. It also doesn't do it when I use headphones. Only through the laptop speakers. I have checked and all drivers are updated. Just not sure what to do now. Thanks!

11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2019 02:34 PM

HP Recommended

@KayKae 

 

What is your HP Envy x360 ? Please download and do a CLEAN install the following Realtek Audio software

 

    https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe 

 

If no luck, please post back EXACTLY what is the model/product of your HP Envy x360.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎08-28-2019 02:34 PM

HP Recommended

@KayKae 

 

What is your HP Envy x360 ? Please download and do a CLEAN install the following Realtek Audio software

 

    https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe 

 

If no luck, please post back EXACTLY what is the model/product of your HP Envy x360.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-02-2019 07:53 AM

HP Recommended

Hello! Thank you very much for your response. Unfortunately that link doesn't work. I can try and search up the install though. And I guess the full model of this laptop is called HP Envy x360 Convertible 15m-cn0xxx

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‎09-02-2019 08:30 AM

HP Recommended

So I uninstalled and reinstalled the audio software and that seems to have fixed the issue. Thanks very much Banhien!

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