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‎01-28-2021 07:22 PM

HP Recommended
Product: HP14s Amd
Operating System: Microsoft Windows 10 (64-bit)

Hi
So my HP14s the AMD version keeps muting and unmuting itself randomly, I tried updating the OS but it was of no use. The problem started today morning when I started the computer fresh from a shutdown.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2021 07:25 PM

HP Recommended

@Preyas552 

 

This is something to do with AMD drivers. Please


   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

                 https://www.amd.com/en/support/kb/faq/gpu-601

                 https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-28-2021 07:25 PM

HP Recommended

@Preyas552 

 

This is something to do with AMD drivers. Please


   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

                 https://www.amd.com/en/support/kb/faq/gpu-601

                 https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-28-2021 07:44 PM

HP Recommended

Thank you very much the laptop works perfectly now,

Was this reply helpful? Yes No
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