cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 1
Message 1 of 7
20,207
Flag Post

Solved!

The hardware detected is not supported by this IDT software package.

HP Recommended

I accidentally uninstalled my PC audio and IDT audio drive. When I tried to reinstall the IDT audio driver, I got this message. Please help me. My laptop model is HP ENVY dv4-5313tx running on windows 8. Thanks.

6 REPLIES 6
Highlighted
Level 9
1,978 1,975 183 586
Message 2 of 7
Flag Post
HP Recommended

Check Device Manager for unknown devices and update the same.

 

Try this package:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112413-1&cc=us&dlc=en&lc=en...

 

ALSO

Try upodating from HP Support Assistant which will autodetect components/upodates.

Link for HPSA:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-110990-1&cc=us&dlc=en&lc=en...

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
0 Kudos
Highlighted
Author
New member
4 2 0 1
Message 3 of 7
Flag Post
HP Recommended

Hi Karthik. Thank you for the software. My driver installed perfectly after updating my HP support assistant.

0 Kudos
Highlighted
New member
1 1 0 0
Message 4 of 7
Flag Post
HP Recommended

Hi,

 

Without Knowing i have unistalled the audio software, no i tried to download the drivers but i used get the error as in the subject which i mention

 

HP LAPTOP

PROBOOK 4520S

WINDOES 7 ULTIMATE

32 BIT

 

Please help me to solve

0 Kudos
Highlighted
Level 9
1,978 1,975 183 586
Message 5 of 7
Flag Post
HP Recommended

Hello Mugundan,

 

Try installing HP Support Assistant which will automatically download and install drivers/updates:

HPSA Link:

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
0 Kudos
Highlighted
Level 1
7 3 0 0
Message 6 of 7
Flag Post
HP Recommended

Hi Karthik,


Mine is Pavilion g6 1301-tx laptop with windows 7 64bit.In my case the audio driver got uninstalled automatically.I checked for IDT driver in device manager and its was not there.So i tried to install the driver that i downloaded from HP site.But it gave the same error as "The hardware detected is not supported by this IDT software package".I had posted a new question,but there were no response.I came across this post and it seemed you solved the issue.Please help me in this.

 

0 Kudos
Highlighted
Level 1
4 4 0 0
Message 7 of 7
Flag Post
HP Recommended
Can you provide a new link for the 1st link.  It now redirects to HP home page.

@Karthik wrote:

Check Device Manager for unknown devices and update the same.

 

Try this package:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112413-1&cc=us&dlc=en&lc=en...

 

ALSO

Try upodating from HP Support Assistant which will autodetect components/upodates.

Link for HPSA:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-110990-1&cc=us&dlc=en&lc=en...


C

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation