The internal microphone of my laptop seems to have disappeared

[Knomes]

I bought this laptop 6 days ago. since yesterday, the computer behaves as if the internal microphone does not exist. It does not appear in "Device manager".

Even in the HP automatic support, it says that there is no microphone.

Finally, as a side note, I noticed that it signal something on "device manager"

I tried to update the driver but it says that it already the last version. However, I do not know if this is connected with the microphone problem.

Since when I bought the computer I have installed some music applications such as Dorico (with NotePerformer) and Kontakt. To make them work properly I have also downloaded the ASIO4ALL drivers. I tried to disinstall them but nothing changed on the microphone side.

[Paul_Tikkanen · Accepted solution]

Hi:

I had that happen to me too on a similar model notebook with the new Ryzen processors. Mine has the 4500.

The microphone is part of the graphics system, not the audio system as one might expect, and a recent Windows update knocked out the microphone.

You should be able to fix the problem by running the AMD Auto-Detect and Install Radeon™ Graphics Drivers for Windows®  utility at the top of the webpage below.

https://www.amd.com/en/support

Once the auto detect utility is installed, it will show an option to do a "Factory reset" which will delete, and reinstall all related graphics drivers (it will not remove any other program or app installed in your PC, or affect any of the already existing information).  It just resets the graphics system.

[Knomes]

Thanks, it worked!

[Paul_Tikkanen]

You're very welcome.