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The laptop audio does NOT work

HP Recommended
Microsoft Windows 10 (64-bit)

My brand new laptop HP Envy x360 sound does not work (Bang & Olufsen speakers). The sound icon has a red x and I can not change it. 

the laptop is muted. 

I just bought it 😞

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HP Recommended

Hi! It seems like the most recent Windows Update broke the B&O Sound Drivers. I managed to fix this issue after several hours of trying. I posted what I did here:

I hope it helps you Anelyn! 🙂

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