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Anelyn
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Message 1 of 2
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The laptop audio does NOT work

HP Recommended
ENVY
Microsoft Windows 10 (64-bit)

My brand new laptop HP Envy x360 sound does not work (Bang & Olufsen speakers). The sound icon has a red x and I can not change it. 

the laptop is muted. 

I just bought it 😞

1 REPLY 1
mathiasjrg
Level 2
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Message 2 of 2
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HP Recommended

Hi! It seems like the most recent Windows Update broke the B&O Sound Drivers. I managed to fix this issue after several hours of trying. I posted what I did here: https://h30434.www3.hp.com/t5/Notebook-Audio/No-Audio-Output-After-Recent-Windows-Update/m-p/7251683...

I hope it helps you Anelyn! 🙂

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