The laptop sometimes play disorted sound

[Tonina]

Recently I've updated the graphic AMD drivers, since then the audio sometimes play so disorted that gets annoying, and then suddenly it dissapears. And then, after some time, appers again. Definitely not the hardware, as when the sound starts to distort you can hear it in the speakers and headphones. I have tried to solve it in every possible way: changing to the old graphic driver, running the audio troubleshooting (it said everything was fine, didn't solve anything), reinstalling the sound drivers, uninstalling the sound drivers, changing the sound drivers to "High Definition Audio", turning off audio enchancements, restarting audio devices, updating Windows to the last version, updating the BIOS. Nothing.
The only temporal solution i've found it's to right click the speakers button > spacial sound > disabled / windows sonic for earphones. Changing between those two options may seem to solve the problem... for some time. After 15 minutes or so the sound will start to dissort.

Hope you can help me because I have to attend classes and it is impossible to listen to the teachers like this.

[ub6424]

Hello @Tonina 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Bluetooth USB>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshots

(3) Please report your results

[Tonina]

OS Name: Microsoft Windows 10 Home

Version: 10.0.19044 Compilación 19044

System Model: HP Pavilion Laptop 15-cw1xxx

System SKU ( equals HP product number (p/n) 😞  6QX08LA#ABM

BIOS Version/Date:  AMI F.48, 8/04/2022

[ub6424]

Hello @Tonina 

(1) Start windows <device manager>

- Locate <Realtek(R) Audio> device

- Right click and uninstall device

(2) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.8688.1 Rev.B

44.8 MB

May 22, 2019

Download

AMD High-Definition Graphics Driver

25.20.15030.4 Rev.B

530.3 MB

May 22, 2019

Download

(3) Reboot and test sound

(4) Please report your results

[Tonina]

For both drivers, this error appears:

[ub6424]

Hello @Tonina 

10.0.19044 equals Windows 10 version 21H2 ( <- your current windows version )

(1) Try again. Download and install

AMD High-Definition Graphics Driver - Picasso

26.20.14042.2 Rev.D

740.6 MB

Jul 3, 2020

Download

Realtek High-Definition (HD) Audio Driver

6.0.8950.1 Rev.D

50.0 MB

Jul 3, 2020

Download

(2) Reboot and test again ...

(3) Please report your results

[Tonina]

I installed both drivers but it did not solve the problem:(

[ub6424]

Hello @Tonina 

Our options are exhausted. I suspect a technical problem (motherborad, sound chip, wiring, speakers ... ).

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

Use external USB sound adapter ( very popular )

USB-A:

https://www.amazon.com/Sabrent-External-Adapter-Windows-AU-MMSA/dp/B00IRVQ0F8

USB-C:

https://www.amazon.com/Sabrent-External-Adapter-Windows-AU-MMSA/dp/B071HJ98Q6

Good luck

[Tonina]

At the end, Windows made an update and everything was fixed. But for whoever have this kind of problem, and have tried everything, here's a video with the link of some old Realtek drivers. They doesn't work as expected (with that, I mean that some things start to work weirdly, like the audio coming out from your speakears and headphones at the same time) but if that isn't a problem for you, that could be a temporal solution. At least until new updates are avaliable.
https://www.youtube.com/watch?v=IDT2huj6SwE

[Tonina]

And thank you for help:D