The microphone array on my HP Spectre x360 is not working at all.

[brav]

I am trying to use Zoom with the internal microphone array on my HP Spectre x360 Convertible 15 running microsoft 10.  It worked the first time that we used zoom with it, but now it doesnt pick up any audio at all.  I went through all the troubleshooting with the virtual assistant and nothing seems to resolve the issue.  Any help would be greatly appreciated.

[Echo_Lake]

@brav

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

• Step 1: Check the microphone hardware
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
  Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps.

And, also try this workaround:

• Open Control Panel.
• Open the Hardware and Sound setting.
• Open the Sound setting.
• Select the Recording tab and double-click your microphone you have selected as the default recording device.
• Click on the Level tab and reduce the Microphone Boost setting.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.