Unable to install Realtek audio driver

[Arjun_Dima]

Hello

Recently I was playing a game on my laptop and all of a sudden my audio from the headphones stopped working, I tried removing the headphones and it was also not working, Then I realized that for some reason Realtek audio driver is missing from my device manager. 

I tried to install the audio driver from HP side

but the following error came up "This driver is not supported on this os version hp (10.0.18362)"
Thus I am stuck with a laptop without any audio output or input 

Any guidance will be much appreciated 
Thanks!

[ub6424 · Accepted solution]

Hello @Arjun_Dima 

Sorry to hear that you are having problems ... 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.50 Rev.A

27.8 MB

Jan 22, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Uninstall current audio device that is not working

Open windows device manager.

- Right click on the audio device to uninstall it

- Confirm uninstallation if required

 - ( Do NOT REBOOT ! )

(3) Install audio driver

Realtek High-Definition (HD) Audio Driver

6.0.8940.1 Rev.A

93.3 MB

Jun 1, 2020

Download

(4) Reboot and test again ...

Please report your results

best regards

---

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[Arjun_Dima]

Updating BIOS actually fixed everything, Realtek driver appeared without installing it

Thank you so much ❤️

[ub6424]

Hello @Arjun_Dima 

It was a great pleasure to help you ✅

best regards