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- Notebook Audio
- Unable to start the Windows Audio service - Faulting applica...

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09-04-2023 09:38 AM
Hi Folks,
I am having an issue with the Windows 11 Audio like the below screenshots:
The Windows Audio service cannot be started and keeps on crashing with the below events logged:
I have installed: https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148533.exe but the problem still persist.
sfc /scannow will always result in my computer's hang.
Any help would be greatly appreciated.
09-06-2023 08:55 AM
Had kind of the same issue. found out that their was some kind of authentication issue. Try the following:
open services with admin
go to "windows audio"
choose properties and select the second tab "login"
Mine had some kind of service account.
changed it to local systemaccount and the service kept working
09-27-2023 12:37 AM
This didn't work for me. The service started after changing the login to local system account, but the speaker are still mute even I change the volume to maximum level. This concerns also wired headphones, bluetooth headphones and other audio devices I connected. All are muted even with volume level on max.
09-27-2023 01:01 AM
I haven't.
But what I have found is when I disconnect the HP USB-C Dock G5 I can manually start the Windows Audio service, which then brings back all of my audio via USB headset, Bluetooth and Laptop Speaker.
09-27-2023 01:17 AM
Thank you for very quick feedback!
You are right, the notebook audio does not work when connected to HP dock only.I also use USB-C Dock G5.
After diconnecting from dock and running the Audiosrv using Local Services Login the audio works well with all wired and wireless devices.
Will take a look on Dock G5 drivers if these could be the culprit.
Thank you!