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‎01-09-2019 05:07 AM

HP Recommended
Product: HP EliteBook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi HP support. I have various issues with new HP EliteBook 850 G5

 

Microphone level is very low. Nobody can't hear me well in meetintgs.

After video paused and resumed 30% times audio stream is missing and I have to restart video to get back audio working.

Please provide me with fixed driver.

2 REPLIES 2

‎01-09-2019 12:27 PM

HP Recommended

@AndreiBaranau

 

Please do a clean install the following Audio driver

 

   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92797.exe

 

Regards.

BH
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‎01-19-2019 04:24 PM

HP Recommended

This doesn't helps.

Microphone can have normal level only after boost to +36db.

Also Bang and Olufsen panel doesn't maintain chosen audio profile.

If I check Voice - it changed to Movie back after 20-30 seconds. So while looking webinars it's making a real trouble, because Movie sound settings makes not possible to hear anything. That's shame. HP STOP doing this. Quality of HP products unacceptable... To much problems with EliteBook series....

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