• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-09-2019 05:07 AM

HP Recommended
Product: HP EliteBook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi HP support. I have various issues with new HP EliteBook 850 G5

 

Microphone level is very low. Nobody can't hear me well in meetintgs.

After video paused and resumed 30% times audio stream is missing and I have to restart video to get back audio working.

Please provide me with fixed driver.

2 REPLIES 2

‎01-09-2019 12:27 PM

HP Recommended

@AndreiBaranau

 

Please do a clean install the following Audio driver

 

   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92797.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-19-2019 04:24 PM

HP Recommended

This doesn't helps.

Microphone can have normal level only after boost to +36db.

Also Bang and Olufsen panel doesn't maintain chosen audio profile.

If I check Voice - it changed to Movie back after 20-30 seconds. So while looking webinars it's making a real trouble, because Movie sound settings makes not possible to hear anything. That's shame. HP STOP doing this. Quality of HP products unacceptable... To much problems with EliteBook series....

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.