Very low volume from headset mic

[cookies2]

I am having problems using my headset with my hp spectre x360 laptop.

When I am using the headset, I can hear everything fine, but my words are barely to other people. I've tried using the Voice Recorder app and Skype audio settings to test this. If I unplug the headphones, the laptop's built in mics pick up sound at normal volumes. But when using the headset, the mic volume barely registers.

My headset uses a regular 3.5mm headphone jack and works perfectly fine with both my macbook and my android phone, so it is a problem with the laptop.

I have tried updating the Realtek Audio drivers and changing Sound levels in settings to no avail.

[chrisrcali]

I'm having the same problem - did you find a solution?

[Jeet_singh]

Hi @cookies2, @chrisrcali,

Welcome to HP Forums, this is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the audio quality is lower than expected and need a solution.

(Please correct me if I'm wrong and thank you for the details)

I have a few steps you could perform to resolve the issue:

Try the steps listed in the support document: Click here

Remove the audio drivers & Reinstall the original drivers

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).

Increase volume on playback device settings after setting your speaker as the default device.

For more steps, follow a similar post on the HP forums: click here

* Perform a hard reset

* Reset BIOS to defaults

* Run the Audio test from the HP PC Hardware Diagnostics (UEFI)

* Update the BIOS

* Reset your computer

* Perform an HP System Recovery

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck.

Regards,

[Jeet_singh]

Hi @chrisrcali,

Welcome to HP Forums, this is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out.

As I understand the audio quality is lower than expected and need a solution.

(Please correct me if I'm wrong and thank you for the details)

I have a few steps you could perform to resolve the issue:

Try the steps listed in the support document: Click here

Remove the audio drivers & Reinstall the original drivers

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).

Increase volume on playback device settings after setting your speaker as the default device.

For more steps, follow a similar post on the HP forums: click here

* Perform a hard reset

* Reset BIOS to defaults

* Run the Audio test from the HP PC Hardware Diagnostics (UEFI)

* Update the BIOS

* Reset your computer

* Perform an HP System Recovery

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck.

Regards,

[cookies2]

Hi @Jeet_singh Thanks for trying to help.

The issue isn't with playback devices, but rather sound in through a mic. Mic volume through a headset is too quiet.

I have tried the following steps and the problem still occurs:

- Adjust sound levels in settings

- Reinstall audio drivers

- Run PC Diagnostics

- Reset the computer

- Update BIOS

- Reset BIOS

[Jeet_singh]

Hi @cookies2,

Thanks for replying. As I understand you have tried the steps suggested and still having issues with the Mic. I would suggest you try different headphones on this PC or you could try these headphones on another PC.

Let me know how it goes. I'll be more than happy to assist you.

Thanks & Regards,

[cookies2]

@Jeet_singh

I have tried these headphones on a macbook and smartphone with no problems. I've tried my other headphones with this laptop too. Same problem. This is my first windows laptop and it is dissapointing.

[Jeet_singh]

Hi @cookies2,

As I understand you have tried different headphones on this PC and still having the same issue. The only option I would suggest is before we come to any conclusion that it's a hardware failure, you could try performing a system recovery. This will restore the PC back to the factory shipped setting. 

Note: Recovery will wipe off everything from the PC. So if you have any important data please go ahead and back it up.

Link to backup the files using HP Recovery manager:

Here is the link to perform System recovery using the partition.

The other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill out an online form on www.hp.com/contacthp to reach phone support.  

If the issue persists even after performing System recovery, I would suggest this to be a hardware issue.

In this scenario, I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck. 

[chrisrcali]

I've tried a full system restore. Same issue. I Think there is a fundamental flaw in the design of the jack or something. It'd be interesting to try a bluetooth headset to see if there is the same problem, but I don't have one.

[Jeet_singh]

Hi @chrisrcali,

Sounds good. Let me know how it goes. If you need any assistance, please don't hesitate to reach out to us again. Take care.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,