Volume Button F11 Always shows Orange

[Ex-Pat]

I do not know what I am doing wrong I have just downloaded the file again and it does not give the option to unzip just run and install ? or am I having a technophobe moment !! thanks for your help

[ub6424]

(1) Download and install 7-zip

https://www.7-zip.org/download.html

Direct Download

https://www.7-zip.org/a/7z2200-x64.exe

or

https://www.7-zip.org/a/7z2200.exe

(2) After installing 7-zip you can right click the file sp55152.exe and unzip using the 7-Zip context menu

[Ex-Pat]

Thank you for your continued help I have downloaded the X86 and when I try to run and install it I immediately get a warning message that you need to have X86 ! which having checked again it is an X86 !!! and it will not do anything ! 

[Ex-Pat]

Apologies I should have said x64 as in the direct link above I have also tried to download 7zip for X86 that does not work either !

[ub6424]

Use 32-bit:

https://www.7-zip.org/a/7z2200.exe

[Ex-Pat]

thank you, I did not see that link ! I have done exactly as instructed and I have shut down and restarted twice and it has made no difference except the Volume display in the main window has returned to how it originally was (large centre screen when you mute or switch the volume back on) also there is a very small volume display  left  hand side of screen. I will play with it over the weekend and see what If I can now work out what's going on and I will let you know on Monday how I get on. Thanks for all your help and have a good weekend. 

[ub6424]

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@Ex-Pat wrote:

thank you, I did not see that link !

... the Volume display in the main window has returned to how it originally was (large centre screen when you mute or switch the volume back on) also there is a very small volume display  left  hand side of screen. I will play with it over the weekend and see what If I can now work out what's going on and I will let you know on Monday how I get on. Thanks for all your help and have a good weekend. 

---

Well, slowly it's getting better and better. Have a nice weekend too and report back.

[Ex-Pat]

Good afternoon, I hope you had a good weekend. I have tried everything over the weekend but to no avail, below is the list of HP programs that were deleted when I reloaded Windows 10 not sure if any of these missing have caused the problem ?

HP Touchpoint Analytics Client

HP Connection Manager

HP Documentation

HP Launch Box

HP On Screen Display

HP PC Hardware Diagnostics Windows

HP Quick Launch

HP Security Assistant

HP Setup

HP Setup Manager

HP Software Framework

HP Support Assistant

HP Support Solutions Framework

[ub6424]

Hello @Ex-Pat 

How are you ?

We already installed HPOnScreenDisplay.msi

Please send a good picture of this volume button and where is it located ?

[Ex-Pat]

Good afternoon, not bad thank you. I have taken 2x pictures for you with a digital camera I hope they are good enough you should be able to see the orange light F11 4th from the right. Thank you so much for your continued help.