Volume Button F11 Always shows Orange

[Ex-Pat]

I own a HP Mini 110 Netbook on Windows 10 and while the Volume works perfectly even when not muted the control button (F11) the light on the button always shows Orange when it should be Blue when not muted it always used to show as described but for some reason it now always shows orange as if it is muted even when it is not. I have tried updating drivers and everything else I can think of hopefully someone can help me fix this. I should say the volume and button work perfectly and the button is not stuck down.

Thanks in advance for any help  

[ub6424]

Hello @Ex-Pat 

Sorry to hear that you are having problems ...

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

[Ex-Pat]

Thank you for your help the details you have asked for are as follows and I have copied and pasted all in case you need anymore info:

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NETBOOK-HP
System Manufacturer Hewlett-Packard
System Model HP Mini 110-4100
System Type X86-based PC
System SKU B3R70EA#AB9
Processor Intel(R) Atom(TM) CPU N2600 @ 1.60GHz, 1600 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.07, 14/11/2012
SMBIOS Version 2.7
Embedded Controller Version 37.25
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 338D
BaseBoard Version 37.19
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Portugal
Hardware Abstraction Layer Version = "10.0.19041.1806"
User Name Netbook-HP\Netbook
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.99 GB
Available Physical Memory 358 MB
Total Virtual Memory 3.99 GB
Available Virtual Memory 2.01 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions No
Hyper-V - Second Level Address Translation Extensions No
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[ub6424]

Hello @Ex-Pat 

(1) Please Update BIOS ( your current version is F.07 ! )

HP Notebook System BIOS Update (Intel Processors)

F.08 Rev.

3.7 MB

Mar 1, 2013

Download

(2) Install quick launch

HP Quick Launch Software

2.70

3.9 MB

Apr 23, 2012

Download

(3) Reboot and test again ...

Please report your results

best regards

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[Ex-Pat]

Thank you for your continued help. I have updated the BIOS and it has made no difference to the Orange Light. I have restarted twice and below is the updated information and it appears the BIOS update has been successful :

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NETBOOK-HP
System Manufacturer Hewlett-Packard
System Model HP Mini 110-4100
System Type X86-based PC
System SKU B3R70EA#AB9
Processor Intel(R) Atom(TM) CPU N2600 @ 1.60GHz, 1600 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.08, 21/02/2013
SMBIOS Version 2.7
Embedded Controller Version 37.25
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 338D
BaseBoard Version 37.19
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Portugal
Hardware Abstraction Layer Version = "10.0.19041.1806"
User Name Netbook-HP\Netbook
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.99 GB
Available Physical Memory 506 MB
Total Virtual Memory 3.99 GB
Available Virtual Memory 2.21 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions No
Hyper-V - Second Level Address Translation Extensions No
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[ub6424]

Hello @Ex-Pat 

Last HP drivers are for windows 7, only. Really old ones.

Did the volume button ever work with Windows 10 ?

best regards

[Ex-Pat]

Hello and thank you for your reply yes this was originally a Windows 7 Starter machine and it was upgraded to Windows 10 free by Microsoft well over a year ago and it worked perfectly until about 4 months ago I carried out a new download of Windows 10 as it was running slowly and since it has run much quicker although it did delete some HP files that I have tried to copy and paste here although it will not let me as it sees it as HTML thank you so much for your help

[ub6424]

Try to install:

HP On-Screen Display Utility

1.30 Rev.A

1.5 MB

Nov 7, 2011

Download

Reboot and test again

[Ex-Pat]

Good afternoon and thank you so much for your continued help. I downloaded, Installed and shut down and restarted and no difference I am afraid. Looking at the properties of the download this says it is only compatible with XP, Vista, / and Windows 7, 8 so is not compatible with Windows 10 I should have said previously the Blue and Orange light works perfectly for Wi-Fi and Bluetooth on the next function button F12 ! I am completely mystified by this insignificant but annoying problem. I do like computers etc to work correctly and whilst not ' overly tech savvy'' I am not a technophobe either and normally should a problem arise (rare) I can normally sort it out myself. I do not want to buy a new machine as this works so well 

thank you again

[ub6424]

(1) Unzip the sp55152.exe file using windows explorer or 7-zip

(2) Change to the folder that contains the unzipped files

(3) run HPOnScreenDisplay.msi