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HP Recommended

Well, that didn't work. See pic.

 

SOUND 2.PNG


@Riddle_Decipher wrote:

 

@loriem

Thank you for not giving up,

I had been working with the R&D team to sort this out for you,

And here's what we need to do:

  1. From the Windows desktop, use the Start Menu to search for Sound. Open the result associated with the Control Panel.
  2. Select your primary speaker or headphone output from the list.
  3. Click Properties.
  4. Select the Enhancements tab at the top of the window.
  5. Check the box labeled Loudness Equalization.
  6. Click Apply to save your change and then OK to close the window.

If the issue persists, run the audio troubleshooter from Windows:

  • For help fixing audio or sound problems, try the audio troubleshooter. It might be able to fix audio problems automatically.
  • To run the troubleshooter, select the Start button, type audio troubleshooter, and then select Find and fix audio playback problems from the list of results and select Next.

Check out the windows article to resolve sound issues within Windows: Click here

 

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.




HP Recommended

 

@loriem

 

Thanks for keeping us posted

 

Did you run the Audio troubleshooter as instructed by @Riddle_Decipher ?

KrazyToad
I Am An HP Employee

HP Recommended

@KrazyToad wrote:

 

@loriem

 

Thanks for keeping us posted

 

Did you run the Audio troubleshooter as instructed by @Riddle_Decipher ?

KT, yes, I did. Nothing showed up.


 

HP Recommended

@loriem

 

I see that the issue persists. At this point I suggest you perform a Reset on your Notebook

 

You can refer to this Link: https://support.hp.com/in-en/document/c00006110 to perform the Push Button Reset

 

Keep me posted if the issue persists

 

Thank you 😊

 

 

KrazyToad
I Am An HP Employee

HP Recommended

You have not offered me one viable suggestion since the day I asked for you help. Everything you've suggested either doesn't exist on my laptop or you send me links to an audio system that I don't have. You make suggestions with steps that aren't on my laptop either.

Your answer is to reset my laptop, just like every other HP "support" tech, and I am not about to do that because you don't know how to fix the issue. I find that rather insulting, to be quite honest.

So I will pay to have my laptop fixed by someone who can fix it. Thank you for wasting my time here. That's truly what it has been, a total waste of my time.

HP Recommended

@loriem

 

I understand your frustration. I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

HP Recommended

@KrazyToad wrote:

@loriem

 

I understand your frustration. I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 


There is nothing there. And if you're going to tell me you escalated it, you all just use RESET YOUR OS as a crutch. Not doing that. Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.