Volume bar stuck on the 100 and remain present on screen

[Anandbarapatre]

Volume bar is stuck on the 100 and remain present on top left corner of the screen. But after the disable speaker option (Realtek audio) it was gone and again appear as I enable the speaker. I reinstall the Windows 10 but problem still persist. I also try to update the realtek audio driver from HP website but HP website driver page is unresponsive.

From past 10 days as the problem start, the Microsoft office 2016 is also not working properly. The right click option is vanished within a fraction of second when I click in Microsoft word and excel. Along with this some drop down menu option was also not respond like (text color, text size). I update Microsoft office but the problem is still persist.

In the other place (like in web page) the right click option working fine.

Please help me.

[ub6424]

Hello @Anandbarapatre 

Sorry to hear that you are having problems ... I would like to help you.

Let's check the computer...

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results

[Anandbarapatre]

I installed latest UEFI software and run the extensive as well as component test but still it doesn't show any problem.

[ub6424]

Hello @Anandbarapatre 

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Anandbarapatre]

The details are as follows:

OS Name: Microsoft Windows 10 Home Single Language

Version: 10.0.19044 Build 19044

System Model: HP Pavilion x360 Convertible 14-ba0xx

System SKU: 2FK62PA#ACJ

HP product No.: [Personal Information Removed]

BIOS Version/Date: Insyde F.59, 12-07-22

Processor: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)

The required Screen shots of Network adopter and Sound Video and game controller are below

[ub6424]

Hello @Anandbarapatre 

If an error is displayed, <continue> with the next driver ...

(1) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.1.8656 Rev.F

168.4 MB

May 6, 2019

Download

Intel Management Engine Interface (MEI) Driver

1952.14.0.1470 Rev.C

16.9 MB

Sep 14, 2020

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

HP Audio Switch Software Update

1.0.179.0 Rev.A

2.2 MB

Jul 1, 2019

Download

HP CoolSense Technology

2.22.2 Rev.A

9.7 MB

Mar 21, 2018

Download

(2) Reboot and test volume bar

(3) Please report your results

[Anandbarapatre]

All drivers are installed except Intel Management Engine Interface (MEI) Driver (error: The driver version is not supported on this OS version 10.0.19044) and after restart problem is still persist.

[ub6424]

Hello @Anandbarapatre 

(1) Start windows <device manager>

- Locate <Realtek(R) Audio> device

- Right click and uninstall device

(2) Reboot and test audio/volume bar again ...

(3) Please report your results

[Anandbarapatre]

Problem is still present after the uninstallation of Realtek(R) audio device.

[ub6424]

Hello @Anandbarapatre 

(1) --->>> Fix: Volume bar stuck on the top left of screen

Choose Method # 2: Changing the Notification Time

(2) Please report your results