Volume keys (f6/f7) does not work

[Romolo_1963]

Hello everybody
I just bought the laptop in question and I immediately found a problem that after reading many forums, I still haven't found the solution, I hope you can help me.
The f6/f7 keys that adjust the volume don't work.
The fn key is enabled by bios and all drivers are up to date.
I don't know what to do anymore.
Hoping for some help, hello to all.

[Treeko]

Hi @Romolo_1963,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

- Let me know the version of the operating system installed on the computer 

Take care and have a good day. 
 

Treeko
HP Support

[Romolo_1963 · Accepted solution]

Good morning,
thanks for your kind reply.
Luckily I have already solved the problem by applying the second solution of the tutorial https://www.youtube.com/watch?v=ngSLKrj4bYE&list=LL&index=31
Thanks again for your interest.
Gianfranco