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‎04-15-2020 06:23 PM

HP Recommended
Product: HP Spectre X360 13-ae012dx
Operating System: Microsoft Windows 10 (64-bit)

My internal speakers don't work, and the full size USB port doesn't work either.  Ran every hardware test and software troubleshooter I could find, even reloaded the OS, still same problem.  Seems a pretty good bet that its the audio board causing the issue.  I just need to figure out the part number to order.  Which one do I need?????  (Or how do I look it up??)

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-16-2020 10:22 AM

HP Recommended

I figured out the answer to my own question ... (I'm answering in case this helps someone else) ...

 

The audio board for my computer is 942831-001.  In general to find a part for a laptop go to HP PartSurfer (just do a google search to find it).  You can get a parts list for any HP computer or other product there.  Confusingly there is also HPE (for HP Enterprise) PartSurfer with parts for a whole different set of HP products.

 

 

 

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1 REPLY 1

‎04-16-2020 10:22 AM

HP Recommended

I figured out the answer to my own question ... (I'm answering in case this helps someone else) ...

 

The audio board for my computer is 942831-001.  In general to find a part for a laptop go to HP PartSurfer (just do a google search to find it).  You can get a parts list for any HP computer or other product there.  Confusingly there is also HPE (for HP Enterprise) PartSurfer with parts for a whole different set of HP products.

 

 

 

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