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‎06-13-2019 09:15 AM

HP Recommended
Product: HP EliteBook 850 G5 2FH35AV
Operating System: Microsoft Windows 10 (64-bit)

Hey HP, it's lasting for 6 month and still no resolution. When you provide normal AUDIO software, without glitches, without hanging B&O flow panels, with normal level for 3.5mm jack microphone??? When we will be able to switch off any awful B&O enhancements? Are you doing any testing for products or we are should do this for you??? In that case, HP should provide reimbursement  for unacceptable quality...

2 REPLIES 2

‎06-13-2019 04:36 PM

HP Recommended

@Andrei-Baranau- 

 

What is the current ISST driver on your machine right now ? My machine

 

        isst.png

 

I've got no problem with that. My suggestion: download and do a CLEAN install (uninstall old driver, reboot, install new driver and reboot) the following driver/software

 

          https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95015.exe

 

Regards.

BH
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‎06-14-2019 03:00 AM

HP Recommended

Hi, Banhien.

I have same driver version.

 

B&O automatically switch sound enhancements after some time and manual selection, when watching webinars It's switch to movie, which result bass distortion and voice become complex to understand. Even If I select manually voice enhancement - it switch back to movie after 15 mins. Sometimes audio disappear or unsyncronized with picture.

I have a lot of video calls with customers (Skype, Skype for business, Microsoft Teams) and sometimes B&O microphone control box hangs after call ended. Also that application can't be disabled in settings. There is no close button to close this helper.

I had to turn +36db boost on 3.5mm jack connected microphone, otherwise nobody can't hear me. Are you using your audio device or just installed driver???? Looks you don't.....

 

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