cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
14 13 0 3
Message 11 of 40
27,362
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

So I just uninstalled the IDT High Defintion Audio Driver, rebooted my computer and reinstalled the IDT High Defintion Audio Driver and I have no luck. I can still hear the popping and crackling sounds. Will continue trying your fixes. I thought I'd share some information with you. I just did a DPC Latnecy test for 2 minutes and this is the report I got.

_________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:02:00 (h:mm:ss) on all processors.


_________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________
Computer name: HP-COMPUTER
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: HP Pavilion dv6 Notebook PC, Hewlett-Packard, Quanta, 3627
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz
Logical processors: 2
Processor groups: 1
RAM: 3999 MB total


_________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________
Reported CPU speed: 2194 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 4881.797689
Average measured interrupt to process latency (µs): 9.510408

Highest measured interrupt to DPC latency (µs): 4863.132815
Average measured interrupt to DPC latency (µs): 4.939341


_________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 30.082042
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation

Highest reported total ISR routine time (%): 0.098991
Driver with highest ISR total time: storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Total time spent in ISRs (%) 0.100910

ISR count (execution time <250 µs): 27651
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 8072.636281
Driver with highest DPC routine execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

Highest reported total DPC routine time (%): 2.597129
Driver with highest DPC total execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

Total time spent in DPCs (%) 3.116871

DPC count (execution time <250 µs): 143550
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 3512
DPC count (execution time 1000-1999 µs): 1284
DPC count (execution time 2000-3999 µs): 463
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: ns.exe

Total number of hard pagefaults 1906
Hard pagefault count of hardest hit process: 1545
Highest hard pagefault resolution time (µs): 1651383.287603
Total time spent in hard pagefaults (%): 17.899784
Number of processes hit: 11


_________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 7.863693
CPU 0 ISR highest execution time (µs): 30.082042
CPU 0 ISR total execution time (s): 0.223411
CPU 0 ISR count: 25613
CPU 0 DPC highest execution time (µs): 8072.636281
CPU 0 DPC total execution time (s): 7.057330
CPU 0 DPC count: 119643
_________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 0.678025
CPU 1 ISR highest execution time (µs): 20.907019
CPU 1 ISR total execution time (s): 0.018838
CPU 1 ISR count: 2038
CPU 1 DPC highest execution time (µs): 441.333637
CPU 1 DPC total execution time (s): 0.425156
CPU 1 DPC count: 29253
_________________________________________________________________________________________________

0 Kudos
Highlighted
Level 2
14 13 0 3
Message 12 of 40
27,361
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

And about going back to Windows 7. If I wanted to just do a factory reset on my computer (running Windows 10 now), I would lose the option to roll back to Windows 7? As far as I am concered, you need a "windows.old" file which I have found in my hard drive which I can put on an external one and move back after the factory reset is done. Would this give me the option to roll back to Windows 7 or it wouldn't matter?

0 Kudos
Highlighted
Level 3
20 19 1 6
Message 13 of 40
27,339
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

As i Mentioned in my Post  "I wasn't able to Downgrade to Windows 8.1 because it said the files where deleted even though windows.old was still there so i just did a Reset instead"

 

See i clicked on the Go Back button on Recovery and it Said i couldn't go back.

 

After reading on microsoft community i could use a Disc with Windows 8.1 or a Flash Drive with Windows 8.1 if i wanted to go back.

 

If you do a Rest like this:

Reset Windows:
First i would Backup everything you don't want to Lose. Unregister your computer on accounts such as Itunes.
Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click Settings
Click Update and Security
Click Recovery
Up at the top it says Rest this PC click Get Started and follow the steps.

 

Windows old will be deleted and the Go Back Option will be gone from the Recovery Menu Located in Setting > Update and Security > Recovery.

 

About Your LatencyMon report:

 

If you haven't already i would post that on Your Post and hopefully HP can use that info to help you.

 

Since none of my Fixes worked for you Probably because my Fixes only Fix if your having the Mono and Low Sound issues then you can go back to Windows 7 with the Go Back Option and easily go back to Windows 7.

 

Did Microsoft's High Definition Audio Drivers Work ?

 

Have you tried a Headset or other Speakers ?

Do they make the same popping and crackling sounds ?

 

0 Kudos
Highlighted
Level 2
14 13 0 3
Message 14 of 40
27,331
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

Ah ok, so you can't go back to Windows 7 if you have already done a factory reset on Windows 10. I will post that report on my own forum as I haven't before, thanks. I use a pair of Audio Technica ATH-M30x headpones to listen to music and just about any other audio. I did confim that it wasn't the headphones as the same popping/crackling sounds I can hear on my laptop speakers.

 

I have not tried the Microsoft High Defintion Audio drivers and I think that will be the last thing I will try before going back to Windows 7. I'm a little confused on it though. Once I uninstall the audio drivers I have right now, do those drivers appear automatically or do I need to install the Microsoft drivers from their website. If so, do you have a link I could download them from?

0 Kudos
Highlighted
Level 3
20 19 1 6
Message 15 of 40
27,315
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

Yea i can't go back to Windows 8.1 using the Go Back Option but i can easily go back using a Windows 8.1 Recovery Disc that i made awhile back of course that means i would have to do a Clean Install and Most liekly have to do Phone Activation to Activate my Windows Operating System. 

-----------------------------------------------------------------------------

Yes the Microsft Drivers will Install Automatically.

 

Microsoft's High Definition Audio Drivers:


These Drivers Work Great so if you just want to use these Drivers:

Uninstall IDT Sound Driver
Restart your Computer
Next Adjust Volume and other setting
Right Click your Volume Icon in the right hand Corner
or
Right Click Start (the White Windows Icon located at the Bottom left hand of your screen)
Click on Control Panel
Click on Hardware and Sound
Click on Sound
Right Click on the Second Device Speakers (or whichever your's are called)
Click on Properties
Now just go through each Tab and change what you want to change.


I only Click on the Advanced Tab and change the Default Format to 16 bit, 48000 Hz (DVD Quality)
Because that's what the Default Format was on Windows 8.1
I Also Click on Recording and change the setting on the 2 Microphone's Listed.

-----------------------------------------------------------------------

 

If i find anything on Microsoft Community i'll let you know.

 

if you don't want to wait for me then you can check for yourself:

 

http://answers.microsoft.com/en-us/windows/forum/windows_10?tab=Threads&auth=1

 

Goodluck if you do have to go back i hope everything works out.

 

Eventually there will be Windows 10 Drivers out for Hopefully everyone's Computer so that we won't have these issues.

0 Kudos
Highlighted
Level 2
14 13 0 3
Message 16 of 40
27,283
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

Thank you for your time. You are very generous  in trying to help me. I just posted my issue on the Microsoft forums as well. I am willing to wait for a fix but I believe you only have one month to go back to Windows 7 and then after that Microsoft takes out the option of rolling back. So if all no good, I will go back to Windows 7 from Windows 10 before that one month. 

0 Kudos
Highlighted
Level 3
20 19 1 6
Message 17 of 40
25,978
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

You're  Welcome.

 

Hey Metadarkknight could you try the Solution Below and see if that helps your Sound Issue ?

 

For Those of you having the Mono and Low Sound like i was Having

jayryan Raveendran Posted a Solution on Microsoft Community.

 

Below is a Copy of the Post: (I Fixed spelling errors and Spacing)

 

Fixed the sound issue!!!!! 🙂

 

OK so basically

go to properties for your main Speaker

 

uncheck Allow applications to take exclusive control of this device

 

and uncheck enable audio enhancements

 

and apply 🙂

 

 

 

 

 

Let me know if that Solution works for you.

 

The Solution Posted Above worked for my Headset but not for The Speakers built into the Laptop.

 

I only unchecked the enable audio enhancements.

I left the Allow applications to take exclusive control of this device checked.

I Tested the Following with my Turtle Beach Z11 Headset:
Groove Music: I Listened to a few songs

Movies & TV: Watched a Few Videos.

The Elder Scrolls V: Skyrim Legendary Edition: I Played the Game.

The Sound was Great:
No Mono Sound just Stereo like in Windows 8.1

Loud Sound just like in Windows 8.1

The Elder Scrolls V: Skyrim Legendary Edition: The Sound was Loud and i didn't have to turn up the Volume Slider on my Headset almost to the Maximum.

 

I Tested the Following with The Speakers built into the Laptop:

Netflix: Sound was Low and didn't sound very good.

 

Groove Music: I Listened to a few songs

Movies & TV: Watched a Few Videos.

 

The Sound was Low and didn't sound very good.

 

I'll use this Solution for my Headset.

 

Hope that Solution helps someone.

0 Kudos
Highlighted
Level 2
23 16 0 4
Message 18 of 40
25,802
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

Finally an updated driver, Still have to go into Sound - Advanced and change the format to CD or Studio to get decent playback in Edge & Groove Music.

 

Tempo High Definition Audio Driver (Original IDT), VERSION: 6.10.6504.0 REV: A PASS: 1
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71714.exe

IDT High-Definition (HD) Audio Driver, VERSION: 6.10.6492.0 REV: A PASS: 8
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

 Why the hell dont HP update the main IDT HD audio driver page ?? Could have saved me days !!! I couldn't get Windows 10 to sleep with the 8.1 driver.

Highlighted
Level 3
20 19 1 6
Message 19 of 40
25,685
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

OK i tested the IDT High-Definition (HD) Audio Driver, VERSION: 6.10.6492.0 REV: A PASS: 8 

The Audio was Skipping it was really bad so i went back to the Windows 8.1 Drivers.

 

I Don't recommend using those Drivers.

 

I won't be testing anything else out i'll just wait for HP to Provide The Correct Drivers for my HP pavilion g7.

Highlighted
New member
6 5 0 0
Message 20 of 40
25,694
Flag Post
HP Recommended

Solved!

Windows 10 IDT High Definition Audio Driver Bug Report.

Hi, This Driver

 

IDT High-Definition (HD) Audio Driver, VERSION: 6.10.6492.0 REV: A PASS: 8

 

Will be ok for my Hp 13-3001el Spectre ??? I have the Same problem with my Audio Card ( doesn't Work properly) for Win 10 Home ( free update from 8.1)

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation