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‎07-27-2024 05:03 AM

HP Recommended
Operating System: Microsoft Windows 11

I've just purchased an ZBook 17 G5 Laptop. I'm having issues with the volume fading.  I'm able to mute the volume for a few seconds then return to full volume.  It will return to full volume.  This may work for a few seconds and or minutes.  Thus, After muting, the volume will still fade. Sometimes full fade, barely hear anything, or partial fade. What is going on? This is the only HP laptop I've had issues with.  HELP! I have Three G3's one G4 and this is the only one with problems.

3 REPLIES 3

‎07-27-2024 09:41 AM - edited ‎07-27-2024 10:30 AM

HP Recommended

Hi @Fox1506 

 

go to the device manager, then click on Sound, video and game controllers, uninstall the Conexant driver, it will ask if you want to remove the software, check the box, accept and then restart the device, then install the next sound driver.

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140286.exe

 

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎07-27-2024 10:26 AM

HP Recommended

I don't have Realtex driver. I have conexant audio driver.

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‎07-27-2024 10:29 AM

HP Recommended

Yes sorry, 

 

you must search for Conexant and uninstall and then install the driver I indicate to you

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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