• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-14-2020 08:39 PM - last edited on ‎10-15-2020 07:19 AM by Retired

HP Recommended
Product: HP ENVY x360 Laptop - 15z-ds100 CTO
Operating System: Microsoft Windows 10 (64-bit)

Case number: [Private information removed]

Product Description: HP ENVY x360 Laptop - 15z-ds100 CTO

Product Number: 8VP56AV

Serial Number: [Private information removed]

Case Subject: No audio, no microphone, no Cortana, no Zoom. Fails all Windows and HP audio diagnostics.

 

Updated AMD drivers. Problem as resolved.  Installed Zoom Client and tested audio. Zoom became unresponsive. The original audio problems returned. Reinstalled the AMD drivers. System now works without Zoom. Is there a fix for Zoom on this Notebook?

1 REPLY 1

‎10-17-2020 09:27 AM

HP Recommended

@onchap

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run an Audio Test from F2 Diagnostic and let me know how it goes

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.