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‎10-14-2020 08:39 PM - last edited on ‎10-15-2020 07:19 AM by Retired

HP Recommended
Product: HP ENVY x360 Laptop - 15z-ds100 CTO
Operating System: Microsoft Windows 10 (64-bit)

Case number: [Private information removed]

Product Description: HP ENVY x360 Laptop - 15z-ds100 CTO

Product Number: 8VP56AV

Serial Number: [Private information removed]

Case Subject: No audio, no microphone, no Cortana, no Zoom. Fails all Windows and HP audio diagnostics.

 

Updated AMD drivers. Problem as resolved.  Installed Zoom Client and tested audio. Zoom became unresponsive. The original audio problems returned. Reinstalled the AMD drivers. System now works without Zoom. Is there a fix for Zoom on this Notebook?

1 REPLY 1

‎10-17-2020 09:27 AM

HP Recommended

@onchap

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run an Audio Test from F2 Diagnostic and let me know how it goes

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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